Question 1

How is this different from a listing / managed-ops service?

Accepted Answer

The hard part isn’t getting listed once, it’s continuous adaptation: AI surfaces change weekly, and so does your catalog. SoldByAI tests, fills, and re-tests continuously, keeping you readable, trusted, and in sync. A one-time listing service doesn’t cover that cycle.

Question 2

Are you manipulating AI?

Accepted Answer

No. No prompt injection, no tricks. We complete the context, sources, and evidence AI needs to judge. AI shortlists you because the basis is more complete. We only measure and take no part in the transaction: the seat of a neutral third party.

Question 3

How does this relate to SEO?

Accepted Answer

SEO serves Google search results · agent commerce serves AI conversation answers. The retrieval sources partially overlap (AIs crawl too), but the ranking, display format, and timing are entirely different. SEO is infrastructure · agent commerce is a new channel.

Question 4

Is SoldByAI just a ChatGPT wrapper?

Accepted Answer

No. SoldByAI is purpose-built for AI commerce: it measures your brand across the leading AI engines, diagnoses the gaps, and keeps optimizing until AI recommends you all the way to the sale. A generic chatbot can't see where you rank, can't fix your catalog, and can't attribute a single order.

Question 5

What is transactability?

Accepted Answer

A product's ability to be bought by an agent, end to end. Four gates have to hold in a row: get found, win the comparison, get selected, check out. If any gate fails, the order goes elsewhere: a price it can't fetch, stock it can't verify, a checkout it can't complete. SoldByAI measures and fixes every gate.

Question 6

Can AI actually place the order for a shopper?

Accepted Answer

It's coming. Today AI mostly recommends: shoppers click through to your store to buy. Agentic checkout, where the agent completes the purchase itself, is rolling out across the industry. SoldByAI's trial-order step verifies your products can be transacted end to end, so the day the rails reach your buyers, you're ready.

Question 7

Can you get me into every AI?

Accepted Answer

Some assistants are still walled gardens with no third-party catalog interface. We connect you to the open AI surfaces, make your own site agent-readable, and plug you in the moment a new interface opens.

Question 8

How fast will I see results?

Accepted Answer

Agent recommendations have a cold start: a new catalog takes time to be discovered. You’ll see "crawled and cited" first; order volume takes longer. Visibility leads, orders follow.

Question 9

How do I know my brand is getting cited?

Accepted Answer

Every week we test your brand across the leading AI engines (including Doubao, Qwen and DeepSeek): citation coverage, top queries, which SKUs are missing. See /how-it-works.

Question 10

I'm already on Shopify and Amazon — do I need this?

Accepted Answer

Yes, and the reason is concrete: a Shopify store's product info isn't guaranteed to be visible at the AI retrieval layer (SSR / structured data / robots.txt all matter). SoldByAI exposes your catalog in an AI-friendly format: Shopify's defaults don't do this today.

Question 11

Can I buy a ChatGPT ad slot?

Accepted Answer

No public AI platform has a Google-Ads-like auction yet. ChatGPT Shopping is algorithmic recommendation, not auction. That is exactly why the time to get positioned is now: when the auction surface launches, brands the AI already remembers will have the edge.

Question 12

Which plan should I choose?

Accepted Answer

Want a free test first → the free audit. Just connecting → Connect. Weekly optimization with recommendations, alerts, and peer benchmark → Optimize (most brands). High volume with the full competitor landscape → Scale. Cross-border, large brand, or connecting order attribution → Enterprise.

Question 13

Monthly or annual?

Accepted Answer

AI visibility is a slow signal: the trend takes ~12 weeks (three baselines) to emerge, so annual matches the measurement horizon and gives you 2 months free (billed as 10 months). Annual is one yearly settlement, which also keeps payment simple for merchants in China and cross-border sellers. Monthly is fine to start anytime.

Question 14

Can I cancel anytime?

Accepted Answer

Yes, on any plan. Cancellation takes effect at the end of the period you have already paid for — monthly at the end of that month, annual at the end of that year.

Question 15

Any hidden fees?

Accepted Answer

No. We don't charge per-SKU-per-channel, and we never charge per engine: ChatGPT, Gemini, Copilot, Perplexity, Claude, Doubao, Qwen, Kimi and DeepSeek are included in every plan.

Question 16

How is it priced?

Accepted Answer

Five plans: Free audit, Connect (¥299/mo), Optimize (¥1,499/mo), Scale (¥3,999/mo), and Enterprise. Priced on the measurement, trust, and attribution depth you get, never per-SKU-per-channel. See the pricing page.

Question 17

What currency am I charged in?

Accepted Answer

Prices are in Chinese Yuan (CNY), and checkout charges in CNY. International cards work directly.

Question 18

Do you support WeChat Pay, Alipay and UnionPay?

Accepted Answer

International cards work today. WeChat Pay, Alipay and UnionPay support is planned: once live, the options appear at checkout.

Question 19

What if I cannot complete a payment?

Accepted Answer

You can always pay by international card on our secure checkout, or reach our team and we'll arrange a payment path that works for you.

Question 20

Will my plan auto-renew?

Accepted Answer

Subscriptions renew on your plan's cycle and you can cancel anytime. One-time payments never auto-renew.

Question 21

I sell cross-border / my company is overseas — how do I pay smoothly?

Accepted Answer

International cards settle directly at checkout, wherever your entity is registered. Built for brands going global.

Question 22

Is my data private?

Accepted Answer

Yes. Your catalog, drafts and data are stored securely and never used to train public AI models.

Question 23

Who owns the data?

Accepted Answer

You do. Take your structured catalog data with you anytime.

Question 24

Will this change my store?

Accepted Answer

No. We run as a parallel data layer. Your site, URLs, checkout, and design stay exactly as they are.

Question 25

Are you compliant (GDPR / personal data)?

Accepted Answer

Yes. We handle data in line with GDPR and personal-data best practices: protected, minimized, and under your control.

Question 26

How do I get started?

Accepted Answer

Enter your store URL, sign up, and your free readiness check lands in your dashboard. Connect your catalog and your optimization agent takes it from there.

Question 27

Do I need any technical skills?

Accepted Answer

None. No engineering, no AI expertise: upload a spreadsheet or connect your store in one click.

Question 28

What do I need to prepare?

Accepted Answer

Just your product catalog: a spreadsheet, or a one-click store connection.

Everything you need to know about SoldByAI.

General

Product

Pricing & Credits

Payment

Data & Security

Getting Started

Still have questions?