Question 1

What exactly does SoldByAI manage?

Accepted Answer

SoldByAI manages how a brand operates across agent commerce channels. It starts with product data, keeps testing real shopping questions, fixes errors and gaps at the source, and checks each stage: found, compared, selected, purchase path live. Once visit and order records are connected, those sources can be reviewed too.

Question 2

How is SoldByAI different from generative engine optimization?

Accepted Answer

Generative engine optimization (GEO) focuses primarily on a brand's visibility and source presence in AI answers. SoldByAI includes that layer in its testing with real shopping questions, then continues through product data, fixes at the source, the purchase path, and attribution records. The long-term asset compounds in product data your brand controls and a continuous operating record, not in high-volume publishing on third-party sites.

Question 3

Does SoldByAI replace SEO, advertising, or day-to-day store operations?

Accepted Answer

Each manages a different operating layer and can run alongside SoldByAI. SEO supports discovery in search, advertising manages paid reach, and ecommerce operations manage day-to-day storefront work. SoldByAI manages product data, the AI answers buyers actually see, purchase paths, and attribution records across agent commerce entry points.

Question 4

What is transactability, and can an AI agent actually place an order?

Accepted Answer

Transactability is a product's ability to be bought by an agent, end to end. Four gates have to hold in a row: get found, win the comparison, get selected, check out. Agent commerce includes both AI recommendations that send a shopper to the brand's storefront and supported entry points where an agent purchases on the shopper's behalf. SoldByAI checks the relevant product data, purchase conditions, and purchase path, then traces any break back to the source for correction.

Question 5

What product data can I start with?

Accepted Answer

Start with a public website address, an existing product file, or a commerce platform connection. SoldByAI organizes the product data you already have into one foundation, keeps it current, and adapts it to the requirements of each entry point. Your brand retains control of the underlying product facts and approves every change.

Question 6

What happens each week after I connect my data?

Accepted Answer

The first round measures three things and records the result: product data, engine results, and the purchase path. Every week after that, real shopping questions are tested, changes are compared, and fixes at the source are proposed; after your approval they are published, and the next round checks the real outcome.

Question 7

How do I know whether my brand was mentioned, cited, or recommended?

Accepted Answer

SoldByAI tests the same set of real shopping questions across engines and records whether your brand was mentioned, cited, recommended, or absent. Each finding is backed by the shopping question, original answer, supporting evidence, and test date, so aggregate results can always be traced back to the original record.

Question 8

How does SoldByAI cover different types of agent commerce entry points?

Accepted Answer

Every major AI shopping entry point is included, with no per-engine upcharge. For open submission channels, SoldByAI publishes product data in the required form. For platform-controlled channels, it tests actual answers and purchase paths. The mechanisms differ, but your brand still operates from one product data foundation and one continuous operating record.

Question 9

Why does my dedicated optimization agent understand my brand better over time?

Accepted Answer

Each cycle carries forward your product data, prior engine results, reviewed fixes, and unresolved issues. Your dedicated optimization agent starts with that accumulated brand knowledge instead of relearning your products and markets every week. As the record grows, later decisions and fixes become more specific to your business.

Question 10

What does the free audit include?

Accepted Answer

Enter a public website address and sign up to run the free audit; no credit card is needed. The report covers four areas: public access, page discovery, brand identity, and product information, lists the gaps to address first, and is saved to your account. Paid plans continue from there into cross-engine testing, fixes at the source, the purchase path, and source records.

Question 11

How much does SoldByAI cost, and which plan should I choose?

Accepted Answer

Connect is $49 per month for the product data foundation and first baseline. Optimize is $399 per month for weekly testing, fixes at the source, and verification. Scale is $549 per month for higher testing capacity and purchase-path testing. Enterprise is custom-priced for multiple data sources, access controls, order attribution, and service requirements. If you are not ready to choose, start with a free audit.

Question 12

What changes between monthly billing, annual billing, and a plan upgrade?

Accepted Answer

Monthly and annual billing include the same scope within each plan. Annual billing covers 12 months for the price of 10. When you move to a higher plan, your product data, prior engine results, and fix history carry forward.

Question 13

What happens if I exceed my allowance?

Accepted Answer

Connect runs one measured sweep per month, with 50 test questions included. Once the month's quota is used, testing resumes the following month; your existing results stay available, with no extra charges and no automatic plan changes. For more frequency and capacity, upgrade to Optimize. On Optimize and Scale, usage beyond your plan is billed per question at $0.99 (that is, $99 per 100 shopping questions), charged only after notice and your confirmation. Enterprise allowances and additional usage follow the agreed operating scope.

Question 14

How do renewal, cancellation, and refunds work?

Accepted Answer

Subscriptions renew on the selected billing cycle. You can cancel at any time; cancellation takes effect at the end of the period you have already paid for — monthly at the end of that month, annual at the end of that year — and no further renewal charge is made. Fees for a billing period that has already begun are not refunded, and service continues through the remainder of that period. One-time payments do not renew automatically.

Question 15

What currency are prices listed in, and what currency will I be charged?

Accepted Answer

Prices are in US dollars (USD). You can pay in CNY, HKD, and other currencies, converted at the exchange rate on the settlement date. Checkout shows the currency and amount charged.

Question 16

Which payment methods are supported?

Accepted Answer

SoldByAI accepts international cards and any other payment methods shown at checkout. Card details remain with the payment processor; SoldByAI does not store full card numbers.

Question 17

How do I manage payment methods or a charge issue?

Accepted Answer

Subscribers can manage their plan and update a payment method from their account. For a question about a charge, email hello@soldby.ai; the team will review the billing record and follow up.

Question 18

Who owns my product data and operating records?

Accepted Answer

Your brand does. SoldByAI processes product and storefront data only as needed to operate the service. You can export product data and use account controls and rights under applicable law to access, correct, or delete the relevant data.

Question 19

Does SoldByAI use my data to train models or sell it?

Accepted Answer

SoldByAI does not use your product or storefront data to train public AI models, and it does not sell your data. Service-improvement analysis uses aggregated, de-identified information only.

Question 20

Will SoldByAI change my store directly?

Accepted Answer

The free audit reads public information only and does not change your pages, URLs, checkout, or design. Under an ongoing plan, each fix requires your approval before publication. Control of product data and operating decisions remains with your brand.

Question 21

How is my data protected?

Accepted Answer

Data is encrypted in transit. Access to account and business data is governed by access controls and least privilege. Payment card details remain with the payment processor; SoldByAI receives only the confirmation and billing information needed for the service and does not store full card numbers.

Question 22

How does SoldByAI address the GDPR, international transfers, and enterprise security review?

Accepted Answer

SoldByAI processes personal data under the GDPR and applicable data-protection law. The Privacy Policy explains processing purposes, retention, international transfers, and data rights. Enterprise security reviews address the actual data sources, permissions, processing scope, and service levels. Submit procurement requirements through the Contact page.

Question 23

What do I need to prepare?

Accepted Answer

A public website address is enough to run the free audit. For ongoing service, keep using your current storefront, product files, or commerce platform connection. There is no need to rebuild a separate set of product data for SoldByAI.

Question 24

Do I need an engineering team or AI expertise?

Accepted Answer

You do not need a dedicated engineering or AI team. SoldByAI works from your current data sources, runs the tests, and recommends fixes. The appropriate owner approves publication and governance decisions.

Question 25

Should I start with a free audit or contact the team directly?

Accepted Answer

Start with a free audit if you want to assess the product data foundation first. Contact the team directly if your scope includes multiple data sources, multiple markets, order attribution, permissions, or service-level requirements. The team will recommend a plan based on that level.

Agent commerce: what to know before you begin

Scope and distinction

How the product works

Plans and pricing

Payments

Data, security, and control

Getting started

See how AI reads your store